How does your service work?

We begin with a consultation to understand your business needs, project requirements, and the specific tasks you need assistance with. Based on this consultation, we tailor our services to match your requirements, whether you need estimation services, administrative support, or customer service assistance.

What are your operating hours?

Our virtual assistants are available Monday to Friday, 9:00am - 5:00pm AEST. However we can cater to specific needs based on your requirements.

How do I get the most out of my virtual assistant?

Provide clear, concise and regular communication with your virtual assistant. Treat them humanely with respect and provide specific instructions to avoid overwhelming them. Be patient and give the relationship time to develop, maximising effectiveness that contributes to your business growth.

How do I sign up?

You can sign up directly on the PartnerPro website. It will request basic information about your business, tasks you need support with, and any specific requirements you have. Once set up we will match you with a suitable virtual assistant.

Can I get a trial period before committing?

We offer a starter pack for new clients to experience our services. To learn more, please contact us.

What happens if I am not satisfied with the provided estimate?

PartnerPro strives to ensure customer satisfaction. If you are not satisfied with the estimate or services provided please contact us directly and we will work with you to address any concerns.

How do you handle confidential information?

We take confidentiality seriously. All your information is securely stored in our servers and is only accessed by authorised personnel. Non-Disclosure Agreements (NDA) can also be signed upon request.

What tools do you use for tracking and billing?

We use Harvest and FreshBooks to track time and manage billing efficiently. These tools help ensure transparency and accuracy in our services.

Is my payment information secure?

Yes, we use secure payment gateways that comply with industry standards to ensure your payment information is safe.

How can I pay for services?

We accept payment through secure online gateways such as PayPal, Stripe and major credit/debit cards. Invoices are generated automatically, and you are able to make payments directly through our website.

What's the best way to contact us if you have any questions?

You can reach our support team via support@partnerprosolutions.com.au. We are here to assist you with any questions or issues you may have.

Everything you need to know about us.