Empowering your business with dedicated support for growth and success.
Our mission
Your goals are our main priority.
Our mission is to empower your business with dedicated support that drives growth and success by seamlessly integrating our services into your operations. We provide humanised customer service, efficient admin assistance, and accurate estimation services tailored to your needs. By becoming an integral part of your team, we alleviate the challenges you face, offering professional, reliable, and adaptable solutions that enable you to meet client demands with confidence and focus on what you do best. Our goal is to be more than just a service provider; we strive to be a trusted partner in your journey towards achieving seamless operations and sustainable growth.
Why we choose to support
At PartnerPro, we choose to support tradies and small businesses alike because we believe in empowering our clients to take control of their success. Rather than simply solving problems for you, our approach focuses on providing the tools, resources, and support necessary for you to overcome challenges and thrive independently. By offering personalised and adaptable services, we aim to build lasting partnerships that enhance your capabilities, allowing you to grow and reach your goals.
How we do it
We use virtual assistants to efficiently manage most support and administration services, allowing us to integrate with your operations seamlessly and professionally.
Your virtual assistant is capable of:
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![Phone]()
Answering Calls
Managing incoming calls and providing information or directing calls as necessary.
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![Email]()
Responding to Emails
Handling email communication, responding to enquiries, and managing your inbox.
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![Quotes]()
Sending Quotes
Preparing and sending quotes to clients and estimators based on your instructions.
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![Calendar]()
Job Scheduling
Scheduling appointments, managing your calendar, and setting reminders.
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![Clipboard]()
Data Entry & Management
Entering and maintaining accurate records and databases.
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![Customer]()
Customer Relationship Management
Using CRM software to manage customer interactions and follow-ups.
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Project Management support
Assisting with project co-ordination and tracking progress using project management tools.
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Budget & Cost Management
Monitor and manage cash flow with detailed financial tracking.
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Estimation
Virtual assistant estimates project costs in a detailed and industry-standard manner.
Meet the Team
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Lleyton Smith
Managing Director
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Andrew Bennett
General Manager
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Ava Mitchell
Integrations Manager
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To ensure the best outcomes from your virtual assistant, clients must communicate clearly, conduct thorough onboarding, provide regular feedback, document processes, grant access to necessary information, manage expectations, prioritise tasks, and utilise service hours effectively. Failure to adhere to these responsibilities may result in services not meeting expectations, and no refunds will be issued for client negligence.
To view full Terms & Conditions please click here…
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While we aim for constant availability, there may be temporary outages to our services due to technical issues, staff unavailability, or holidays. Services are provided on a prepaid retainer model, and hours cannot be refunded but can be credited. Service hours purchased are at the client's discretion, and we hold no responsibility for ensuring a specific quantity of work is completed within those hours. We reserve the right to modify or discontinue services at any time, with reasonable notice when possible.
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Full payment is required for purchased hours before work begins, with service packages billed weekly in advance. Work starts once payment is verified, typically within one business day. We accept credit/debit cards, bank transfers, and nominated payment methods on our website. Invoices and receipts are issued upon payment. For any disputes or queries, contact our billing department at accounts@partnerprosolutions.com.au.